At The Sullivan Family Scottsdale, we strive to make the ordering and delivery process as seamless as possible. Below, we provide an overview of how your order will be processed and shipped.
SECTION 1 - ORDER PROCESSING AND DISPATCH
Once your order is placed, we require 1 - 5 working days to process it. Typically, orders are processed within one working day during the week. However, if you place an order on a Friday evening or over the weekend, processing may take slightly longer. After processing, your order will be dispatched, and delivery generally takes 7 - 10 working days. Delivery times may vary depending on your location and on factors such as high demand, holidays, or customs processing. Once your order has been shipped, you will receive a confirmation email with tracking information.
SECTION 2 - PLACING AN ORDER
Shopping with The Sullivan Family Scottsdale is simple and straightforward:
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Visit the product page and select your desired item.
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Click on "Add to Cart" to add the product.
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Verify that you have selected the correct size, colour, and variant.
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Click "Check out" to enter your shipping details.
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Ensure your address details are accurate before clicking "Pay Now".
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Confirm your details and proceed to payment. All payment options are SSL-encrypted for secure transactions.
SECTION 3 - ACCEPTED PAYMENT METHODS
Credit Card (AMEX, Mastercard, Maestro, Visa)
SECTION 4 - SHIPPING COSTS
We are pleased to offer free shipping on all orders. There are no hidden fees or minimum order requirements.
SECTION 5 - SHIPPING ORIGIN
To offer you the best prices and unique products, orders are shipped directly from our international suppliers.
SECTION 6 - CUSTOMS AND DUTIES
In some cases, customs fees or import duties may apply. These charges are the responsibility of the customer and vary by country.
SECTION 7 - ORDER SHIPMENT AND DELIVERY
We ensure that all orders are processed and shipped as efficiently as possible. To keep our prices fair and competitive, we consolidate shipments and dispatch them once we reach our minimum shipping volume.
SECTION 8 - DELIVERY RESPONSIBILITY
Once tracking shows that an order has been delivered, responsibility transfers to the customer. Please ensure your shipping address is correct at checkout. Any address changes must be requested within 24 hours of placing your order.
SECTION 9 - DELAYS AND IMPORTANT NOTICES
Due to high demand, shipping times may occasionally be delayed. We appreciate your patience and understanding. While we do our best to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control. If you need your order to be dispatched urgently, please contact our customer service team via email, and we will do our best to accommodate your request.
SECTION 10 - CONTACT INFORMATION
If you have any further questions about shipping or delivery, please contact our support team at info@sullivanfamilyscottsdale.com. We are always happy to assist you!
The Sullivan Family Scottsdale